One inbox for every
customer conversation.
SMS, email, Facebook, and review messages all land in a single queue. See who needs a reply, add notes, assign to a teammate, and respond — without switching between apps.
See Every Conversation in One Queue
Every inbound message appears in a single chronological list with unread counts, channel tags, and status indicators. Filter by channel, assignee, or open/closed to focus on what matters right now.
- Unread counts and channel badges on every conversation
- Filter by SMS, email, Facebook, or review messages
- Open/closed status so resolved conversations stay out of the way
Reply with Full Customer Context
Open any conversation to see the message thread alongside the customer's contact details, tags, notes, and history. Everything you need to write a great reply is in one view.
- Contact details panel with phone, email, and tags
- Internal notes visible only to your team
- Full conversation history across all channels for that customer
Assign and Resolve as a Team
Route conversations to the right person, mark them as open or closed, and leave notes for teammates. Everyone sees their own queue, managers see everything, and nothing falls through the cracks.
- Assign conversations to any team member
- Open/closed workflow to track resolution
- Internal notes for handoffs and context sharing
Built for Teams
Everything in One Inbox
Unified List
SMS, email, Facebook messages, and review conversations in a single chronological queue.
Filters & Search
Filter by channel, status, assignee, or keyword to find any conversation instantly.
Assignment
Assign conversations to specific team members so nothing gets double-handled.
Internal Notes
Leave private notes on any conversation for teammates — customers never see them.
Contact Context
See the full customer profile, tags, and conversation history alongside every message.
Real-Time Updates
New messages and status changes appear instantly — no manual refresh needed.
Frequently Asked Questions
Stop missing messages.
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